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Eligibility and decisions
How we decide, and how to appeal.
Who can apply, what we look at, who makes the decision, and what to do if you think we got it wrong.
In short
- Eligibility is the same as on the application page: public-serving organizations in the ten countries where Moraph has an office.
- A person weighs fit, our ability to do the work properly, capacity and need. There is no scoring formula.
- The Moraph for Good team decides. Sales never sees applications.
- If you are declined, you can ask for a review.
Who can apply
These are the same criteria as on the application page.
You can apply if your organization
- serves the public, rather than a private membership or shareholders
- is a registered nonprofit or charity, a community development financial institution, or a public body without a dedicated technology or security team
- is based in one of the ten countries where Moraph has an office: United States, Canada, Mexico, Argentina, United Kingdom, Armenia, India, Philippines, Australia or New Zealand
We cannot support
- political parties, campaigns or lobbying organizations
- organizations that discriminate in who they serve or employ
- individuals, or for-profit companies
- work whose main purpose is to promote Moraph
Being eligible does not guarantee support. Commons guides and tools are free for everyone, everywhere, without an application.
How applications are assessed
Every application is read in full by a person. We look at four things together. There is no scoring formula and no points threshold: these are judgements, and we will explain ours.
Fit
Whether one of our programs matches the problem you describe, and whether Moraph’s software, security or people are the right help for it.
Doing it properly
Whether we can do the work to the standard we hold for paying clients, with a written scope, a named lead and a proper handover. If we cannot, we will say so rather than do it badly.
Capacity
Whether we have people with the right skills free to take it on, on both sides. Our people’s time is limited, and we ask that someone at your organization can own the work.
Need
How much the help would matter to the people you serve, and how hard it would be for you to get it any other way.
We do not consider whether your organization buys from Moraph, has bought from Moraph, or might in future. We do not consider the size of your budget except as part of need.
Who decides
The Moraph for Good team decides. Sales teams never see applications: in Moraph’s systems, applications are visible only to Moraph for Good staff and administrators. Anyone with a personal connection to an applicant steps back from the decision, as set out in the conflict-of-interest policy.
What you hear from us
Whatever the decision, a person replies. If we can help, we arrange a call to understand the problem and agree a written scope before any work starts. If we cannot, we tell you why in plain words and, where we can, point you to someone who might help.
A decision can be: we can help now; we would like to help but cannot start yet, and will tell you when that changes; or we cannot help with this application.
Asking for a review
If your application was declined and you think we misunderstood it, or got something wrong, you can ask for a review. Tell us what you think we missed. You do not need to rewrite the application.
- Use the review request form, or email hello@moraph.org with “Review request” in the subject.
- Include the reference from our reply, or the email address you applied with.
- Where possible, the review is done by a member of the Moraph for Good team who was not involved in the first decision.
- We reply in writing with the outcome and the reason. A review can confirm the decision, change it, or ask you for more information.
Asking for a review never counts against a future application. If your circumstances change, you are welcome to apply again at any time.
Declined, and think we got it wrong?
Ask for a review. A different member of the team will look again, where possible, and reply in writing.
Policies and records
- Conflicts of interestWhy applications never reach sales, and how staff step back.
- Data retentionWhat we keep about applicants, where, and for how long.
- SafeguardingProtecting young people and vulnerable adults in our work.
- ImpactLive counts of applications and engagements, from our records.
- ReportsWhat the annual report will contain, and when.
- Changes logEvery change to programs, eligibility, terms and policies, dated.