Session feedback: a guide for hosts.

What the sheet is

One printed page per person, the same shape for every session kit.

Part A, at the start, asks people how sure they are that they can do three or four things. Part B, at the end, asks about the same things again, then asks whether the session was clear, whether anyone tried to sell them something or push them to do something, and what they would like a session on next.

The statements come from each kit’s own list of what people will be able to do by the end. For example, the first one for Everyday money reads: “I can list what comes in and what has to go out in a month, with the dates as well as the amounts.” Each is rated on the same four steps: Not at all sure, A little sure, Fairly sure and Very sure.

The sheet is anonymous and optional, and says so at the top. It asks for no name, contact details, age or anything else about the person. Nobody has to fill it in, and nobody should be asked why they didn’t.

The sheet for each session

• Fluent: Everyday money · Banking without the fees · Credit reports and scores · Borrowing safely · Tax time and benefits · Scams and fraud
• Reach: How coverage works here · Finding low-cost care · Reading a medical bill · Your health records · Portals and video appointments · Medicines and costs
• Voice: Who decides what · Meetings and public comment · Records requests · Budgets in plain words · Serving locally · Information you can trust

Using it in a session

About two minutes at the start and three at the end.

1. Print one per person, plus spares. Each sheet prints on one page. Use the large print button for anyone who needs it; large print may take two pages.
2. Hand it out at the start, with pens. Say that it is anonymous and optional, that nobody should write their name, and that it helps improve the sessions.
3. Part A first. Give people a minute or two to tick one box on each line. Then ask them to fold the top of the sheet back along the dotted line, so their Part A answers are hidden.
4. Part B at the end, before the last questions or while people pack up. Read the questions aloud if that helps anyone in the room.
5. Collect the sheets folded, in a pile or a box by the door, so nobody can see who wrote what. Don’t read them as they come in, and let anyone keep theirs who wants to.

Some people arrive late or leave early. That is fine: count what you get. If you are working with an interpreter, translate the sheet’s questions the same way as the session.

Counting the answers

Simple tallies, with a pen or with the helper below.

• For each statement, count the ticks in each of the four boxes, once for Part A and once for Part B.
• Count the Yes, Partly and No answers to “Was the session clear?”, and the Yes and No answers to “Did anyone try to sell you something, or push you to do something?”
• List the topics people asked for next, in your own words. Leave out anything that could identify someone.
• Skip a line that is blank or has two boxes ticked. Don’t guess what someone meant.

To compare before and after, look at how many people ticked Fairly sure or Very sure in Part A, and how many in Part B. The helper below does this for you.

Reading the counts honestly

• These are what people said about how sure they feel. It is not a test of what they learned.
• A small group can change a lot from one session to the next. Look at what the counts say together with what you saw in the room.
• There is no target to reach. A statement where few people feel sure after the session is useful to know: it shows where the materials could be clearer.

A Yes to “Did anyone try to sell you something, or push you to do something?” matters. Nothing taught in a session should promote a product or push anyone (see our promises). Tell the Moraph lead about it, without guessing who wrote it.

Sharing the counts

Share the counts, never the sheets.

• Whether you share the counts, and with whom, is agreed in the written plan for the series with the Moraph lead. If the plan says to, send the Moraph lead the counts: the printed tally from the helper below is enough.
• Never send or copy the sheets themselves. They are what people wrote, and they stay with the host.
• Once you have counted them, deal with the sheets the way your own organization handles paper that people have written on.
• If something written on a sheet worries you about someone’s safety, follow the safeguarding statement. It doesn’t wait for the counts.

These counts are separate from the figures on the impact page, which come from Moraph for Good’s own records of applications and engagements.

How feedback improves the sessions

After each series, the host, the Moraph lead and the volunteers each say what worked and what didn’t.

That is how the materials and the training improve (see how volunteering works and the hosting guide). The counts add something to that conversation: which statements people felt sure about by the end, which they didn’t, whether anyone felt pushed, and what people want to learn next.

If a statement stays low across sessions, or something in a kit looks out of date, say so to the Moraph lead, or tell us at hello@moraph.org.

What this is based on

This guide restates what these pages already say.

• Our approach: the promises: Nothing to sell; we never collect attendees’ details for sales; every series planned in writing.
• How volunteering works: Feedback after each series from the host, the Moraph lead and the volunteers.
• Hosting a session series: What the host does before, on the day and after.
• Teaching a session: What to note after a session, and what not to.
• Safeguarding statement: How to report a concern.
• The session kits: Each kit’s “By the end, people can” list, which the statements come from.