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Fluent · Handout

Scams and fraud: Mexico.

A take-home sheet for people at the session. Other countries: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines · Argentina.

On your phone? Tap any address to open it. After the session: where to go next. Short address for this sheet: moraph.org/s/scams-and-fraud/mx. Pass it on: cards to hand to someone.

Moraph for Good · Fluent

Scams and fraud: Mexico

Handout · moraph.org/commons/sessions/fluent/scams-and-fraud

Every scam ends with a request to move money or share a code, and that is the moment to stop. This sheet has the warning signs, the first-hour steps, and where to report where you live.

The habit

  • Stop, hang up, and call back on a number you already have
  • Check new bank details by phone before you pay
  • Never read out a code you didn’t ask for

Warning signs

  • Contact out of the blue, with urgency or secrecy
  • A “safe account”, or new bank details
  • Guaranteed high returns, or fees to withdraw
  • Someone met online who needs money

The first hour

  • Stop paying, and call your bank on the number on your card
  • Change passwords you gave away, and keep the evidence
  • Report it to the police and the services below
  • Watch for recovery offers, and tell someone you trust

Signs of identity theft

  • Transactions or accounts you don’t recognize
  • Bills or debt letters for things you didn’t buy
  • Refused credit you would expect to get

In Mexico

  • Report the crime. The Portal de Fraudes Financieros (fraud portal) of the Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros (CONDUSEF), the national financial consumer protection agency, lets you look up a number or website and share what happened. A formal report goes to the Fiscalía General de la República (federal prosecutor) or the Guardia Nacional (National Guard), whose 088 line gives guidance.
  • Charges you don’t recognize. Call your bank to report the charges and cancel the card, then file a claim with its Unidad Especializada (UNE, complaints unit) and keep the folio (reference number). By law you have 90 calendar days from the statement cut-off date or the transaction, and the bank has up to 45 days to give its decision.
  • No one official needs your PIN. CONDUSEF staff aren’t allowed to visit your home or ask for personal data, your PIN, token or account numbers, and banks don’t verify customer data by email or phone.
  • Identity theft. If your cards are stolen, tell your bank at once so it cancels them. If your ID documents are stolen, report it to the Ministerio Público (public prosecutor) and ask the issuing bodies to cancel and reissue them; the report helps show you weren’t behind any misuse.

Official places to check:

More free official help in Mexico: moraph.org/commons/help/financial-literacy/mx

General information, not advice about your own situation. Checked 22 October 2026. If an official source says something different, it is right. Free to copy and adapt. moraph.org/commons/sessions/fluent/scams-and-fraud Version of .