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Commons · Step by step

Step by step, one page at a time.

Some things take more than one page: a scam, a medical bill, a security incident, a series of sessions. Each journey here puts the pages that cover it in order, so you can see where you are and what comes next.

  • Been scammed, step by step

    For anyone who has just lost money or personal details to a scam, or thinks they might have.

    5 steps

    1. The first hour
    2. What happens after you report a scam
    3. Official or not?
    4. Real or scam? Practice cards
    5. Free help with money

  • A medical bill I don’t understand

    For anyone holding a medical bill they don’t understand, or think may be wrong.

    4 steps

    1. Reading a medical bill
    2. Reading a medical bill
    3. Questions to ask, written down before you go
    4. Free help with healthcare

  • Hosting a session series

    For libraries, clinics and community organizations planning a series of free Fluent, Reach or Voice sessions.

    6 steps

    1. Hosting a session series, step by step
    2. Plan a series for the people you serve
    3. Hosting Fluent, Reach or Voice: one page for your manager or board
    4. Tell us who you serve and what they need to know
    5. Announce a session, in plain words
    6. Series record: count who came, without names

  • Our organization was hacked

    For a small organization after a phishing click, a taken-over account or another security incident.

    5 steps

    1. After a phishing click: the next 24 hours
    2. Write it down as it happens
    3. After an incident: a short, blameless review
    4. Your first hour, on one page
    5. Run your own incident exercise, around a table

Every step is a page that is already on moraph.org, and every one of those pages shows which step it is, with links to the step before and after. Nothing to sign up for.

Something wrong or out of date on this page? Report a problem with this page (opens your mail app, to hello@moraph.org)