Portals and video appointments: Philippines.

A take-home sheet for people at the session. Other countries: United States · United Kingdom · Canada · Australia · New Zealand · India.

Moraph for Good · Reach

Portals and video appointments: Philippines

Handout · moraph.org/commons/sessions/reach/portals-and-video-appointments

Online health services can save a trip, as long as they are set up safely and before you need them. This sheet sums up the session, with details for where you live in the box below.

Setting up a portal

Get the sign-up link from your provider, not from a search or a message.
Use a strong password you use nowhere else and turn on two-step sign-in.
Ask about family or carer access instead of sharing your login.
Sign out fully on shared or public computers.

Using it

Results can appear before a clinician has discussed them; call the clinic if one worries you.
Portal messages are not for emergencies.
If you can’t find something, ask the clinic’s front desk or help line.

Video appointments

Test the link, camera and sound before the day.
Find a private place and charge your device.
Have your questions and medicines list ready.
Ask for an interpreter, captions or a phone call if you need one.

Avoiding scams

Be wary of urgency, threats, free offers and payment by gift card.
Never share passwords, sign-in codes or bank details.
Hang up and call back on a number you already have.

In the Philippines

PhilHealth Member Portal. PhilHealth’s Member Portal, under Online Services on its website, lets members register or log in to see their PhilHealth records, contributions and Member Data Record, pay premium contributions online and select a YAKAP clinic.
Fixing your PhilHealth record. If your PhilHealth records are wrong, PhilHealth asks members to tell it through any Local Health Insurance Office or branch. Its Data Protection Officer handles questions and complaints about how it processes personal data.
Your health data online. Health information is sensitive personal information under the Data Privacy Act of 2012. Before your information enters a system you are entitled to be told what it is for, who may receive it and how long it will be kept.
After a data leak. Following the 2023 PhilHealth data breach, the National Privacy Commission published quick guides on protecting yourself after a data leak, creating strong passwords and setting up multi-factor authentication.
Complaints. You can file a complaint with the National Privacy Commission about a privacy violation or personal data breach, using its notarized complaint form.

Official places to check:

PhilHealth: www.philhealth.gov.ph/services
PhilHealth: www.philhealth.gov.ph/privacy
National Privacy Commission: privacy.gov.ph/data-privacy-act
National Privacy Commission: privacy.gov.ph/npc-philhealth-leak
National Privacy Commission: privacy.gov.ph/filing-a-complaint

More free official help in the Philippines: moraph.org/commons/help/health-access/ph

General information, not advice about your own situation. Checked 20 October 2026. If an official source says something different, it is right. Free to copy and adapt. moraph.org/commons/sessions/reach/portals-and-video-appointments