Portals and video appointments: United Kingdom.

A take-home sheet for people at the session. Other countries: United States · Canada · Australia.

Moraph for Good · Reach

Portals and video appointments: United Kingdom

Handout · moraph.org/commons/sessions/reach/portals-and-video-appointments

Online health services can save a trip, as long as they are set up safely and before you need them. This sheet sums up the session, with details for where you live in the box below.

Setting up a portal

Get the sign-up link from your provider, not from a search or a message.
Use a strong password you use nowhere else and turn on two-step sign-in.
Ask about family or carer access instead of sharing your login.
Sign out fully on shared or public computers.

Using it

Results can appear before a clinician has discussed them; call the clinic if one worries you.
Portal messages are not for emergencies.
If you can’t find something, ask the clinic’s front desk or help line.

Video appointments

Test the link, camera and sound before the day.
Find a private place and charge your device.
Have your questions and medicines list ready.
Ask for an interpreter, captions or a phone call if you need one.

Avoiding scams

Be wary of urgency, threats, free offers and payment by gift card.
Never share passwords, sign-in codes or bank details.
Hang up and call back on a number you already have.

In the United Kingdom

NHS App. The NHS App lets you manage your healthcare online in England. You can use it on a phone or tablet, or log in through the NHS website on a computer without downloading anything. You must be 13 or over and registered with a GP surgery in England.
Proving who you are. To get full access you need to prove who you are, using photo ID or your GP surgery’s online services registration details. With full access you can request repeat prescriptions, book or cancel GP appointments and see test results. What you can see depends on your GP surgery.
Logging in safely. You log in with your NHS login: an email address and password plus a security code sent to your phone, or face or fingerprint login, or a passkey. The NHS App also offers family and carer access for people you help.
Test results. You may see results your healthcare professional has not yet discussed with you. The NHS says to contact your GP if you have concerns.
Reporting scam emails. Forward suspicious emails to report@phishing.gov.uk, the National Cyber Security Centre’s reporting service.

Official places to check:

NHS: www.nhs.uk/nhs-app
NHS: www.nhs.uk/nhs-app/setting-up/get-full-access
NHS: www.nhs.uk/nhs-app/help/logging-in
NHS: www.nhs.uk/nhs-app/help
NHS: www.nhs.uk/nhs-app/help/test-results
National Cyber Security Centre: www.ncsc.gov.uk/collection/phishing-scams/report-scam-email

General information, not advice about your own situation. Checked 19 October 2026. If an official source says something different, it is right. Free to copy and adapt. moraph.org/commons/sessions/reach/portals-and-video-appointments