After the session
Can I do this yet?
Fluent Everyday money
By the end, people can:
- list what comes in and what has to go out in a month, with the dates as well as the amounts
- spot the week in a month when money runs short, and plan around it
- make a simple plan for a month when income goes up and down
- choose a first small step toward an emergency fund, and a safe place to keep it
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet · Monthly budget helper
- Words used in this session: Budget, Emergency fund, Deposit insurance, Credit union, Benefits, Breathing Space
- Free official help with money: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Fluent Banking without the fees
By the end, people can:
- name the common bank fees and work out what they add up to over a year
- compare accounts using a short list of questions, including asking for a basic or low-cost account
- explain how overdraft fees happen and use at least three ways to avoid them
- check what protects money held in a bank, a credit union or a payment app, and where to complain if something goes wrong
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet
- Words used in this session: Overdraft, Deposit insurance, Credit union, Unauthorized transaction, Ombudsman
- Free official help with money: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Fluent Credit reports and scores
By the end, people can:
- describe what a credit report holds and who looks at it
- get their own report free through the official route for their country
- spot common errors and signs of identity theft on a report, and dispute them in writing
- explain in general terms how a score is built and what helps rebuild it over time
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet
- Words used in this session: Credit report, Credit score, Credit bureau, Credit freeze, Fraud alert, Identity theft
- Free official help with money: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Fluent Borrowing safely
By the end, people can:
- explain the difference between an interest rate and the total cost of a loan, including fees
- compare two or more loan offers using the same three questions
- recognize the warning signs of high-cost and predatory lending, and of loan scams that ask for a fee first
- name cheaper options to ask about, and where to complain or get free help in their country
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet
- Words used in this session: APR, Payday loan, Key Facts Statement, Minimum payment, Debt collector, Ombudsman
- Free official help with money: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Fluent Tax time and benefits
By the end, people can:
- explain why filing a return can matter even for people who earn little
- find free, official filing help where it exists, and know what to ask a paid preparer
- put together a tax-time folder of the records they are likely to be asked for
- recognize tax and benefit scams, and check a message by going to the official source directly
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet
- Words used in this session: Tax return, Tax refund, Tax credit, PAYE, Benefits, Impostor scam
- Free official help with money: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Fluent Scams and fraud
By the end, people can:
- describe how impersonation, payment redirection, romance and investment scams work, and the script they share
- use one habit before moving money: stop, hang up, and call back on a number they already have
- recognize the signs of identity theft and take the first steps
- follow the first-hour steps if they, or someone they know, has been scammed, and know where to report it
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet · Real or scam? practice cards
- Words used in this session: Phishing, Impostor scam, One-time code, Unauthorized transaction, Identity theft, Two-factor authentication
- Free official help with money: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Reach How coverage works here
By the end, people can:
- describe the main ways care is paid for where they live: a public system, public programs, insurance, or paying themselves.
- explain common coverage words such as premium, deductible or excess, co-payment and out-of-pocket cost.
- name the questions to ask before care: is it covered, where can I go, what will I pay, and does it need approval first.
- find the official place to check what applies to them, using the country handout.
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet · Appointment questions builder
- Words used in this session: Premium, Deductible, Excess, Copayment, Coinsurance, Out-of-pocket costs
- Free official help with healthcare: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Reach Finding low-cost care
By the end, people can:
- name the kinds of low-cost and free care that exist where they live, from community health centers to pharmacists and advice lines.
- explain how a sliding-scale fee works and what to bring to show income.
- use a short script to call a clinic and ask what it charges, who it sees and what to bring.
- find the official finder or advice line for their country, using the handout.
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet · Appointment questions builder
- Words used in this session: Community health center, GP and primary care, Health advice line, Bulk billing, Medicaid, PhilHealth
- Free official help with healthcare: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Reach Reading a medical bill
By the end, people can:
- find the key parts of a medical bill or invoice: who it is from, the dates, each service, what has been paid and what is still owed.
- ask for an itemized bill and check it against what happened and any statement from an insurer or public program.
- spot common errors, such as duplicate charges or services not received, and question them politely in writing or by phone.
- ask about payment help, refunds or payment plans before paying, and find the official rules for where they live on the handout.
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet · Appointment questions builder
- Words used in this session: Itemized bill, Explanation of benefits (EOB), Balance billing, Good faith estimate, Financial assistance, Gap
- Free official help with healthcare: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Reach Your health records
By the end, people can:
- describe what is usually in a health record and which parts are worth asking for.
- write a clear request for their own records, in a letter, form or portal message.
- say what the law where they live allows, using the country handout, and where to complain if a request is ignored.
- check a record for mistakes and keep their copies safe.
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet · Appointment questions builder
- Words used in this session: Right of access, Patient portal, My Health Record, Information commissioner, Appeal
- Free official help with healthcare: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Reach Portals and video appointments
By the end, people can:
- explain what a patient portal is and what it is usually used for.
- list the steps to set up a portal account safely, including a strong password and two-step sign-in.
- prepare for and join a video appointment, and ask for alternatives they need.
- spot common signs of a health-related scam and know where to report one.
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet · Appointment questions builder
- Words used in this session: Patient portal, Telehealth, Two-factor authentication, My Health Record, Phishing, Right of access
- Free official help with healthcare: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Reach Medicines and costs
By the end, people can:
- explain what a generic medicine is and why it usually costs less.
- ask a prescriber or pharmacist what a prescription will cost and whether there is a lower-cost option.
- find the public help with medicine costs where they live, using the country handout.
- recognize the warning signs of an unsafe online pharmacy.
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet · Appointment questions builder
- Words used in this session: Generic medicine, Formulary, Prescription charge, PBS, Pharmac, Copayment
- Free official help with healthcare: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Voice Who decides what
By the end, people can:
- name the main levels of government where they live and give an example of what each one handles
- tell the difference between elected members, who set policy and budgets, and staff, who run services
- work out which body is most likely responsible for an everyday issue, and how to check
- find their own local government’s website and the question to ask when they are not sure who decides
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet
- Words used in this session: Council, Ward, Member of Parliament, Panchayat, Barangay, Register to vote
- Free official help with local government: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Voice Meetings and public comment
By the end, people can:
- find and read a meeting agenda, and tell which items they can comment on
- say when a comment is most useful, and the different ways to give one
- plan a clear two-minute comment on an agenda item
- write a short, specific message to an elected member or decision maker
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet
- Words used in this session: Agenda, Minutes, Public comment, Consultation, Submission, Quorum
- Free official help with local government: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Voice Records requests
By the end, people can:
- check whether information is already published before making a request
- write a clear, specific request for public records and send it to the right body
- find the deadline, fee rules and review route that apply where they live, using official sources
- say what to do if a request is delayed, refused or only partly answered
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet
- Words used in this session: Freedom of information request, FOIA, Exemption, Appeal, Information commissioner, Ombudsman
- Free official help with local government: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Voice Budgets in plain words
By the end, people can:
- find their own local government’s budget and the meeting papers that go with it
- read a budget summary: where the money comes from, where it goes, and what changed from last year
- name the points in the budget calendar when residents can comment
- write one clear, specific question or comment about a budget line
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet
- Words used in this session: Budget, Fiscal year, Property tax, Participatory budgeting, Consultation, Committee
- Free official help with local government: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Voice Serving locally
By the end, people can:
- describe the main ways residents serve locally: advisory boards and commissions, election work, school and court roles, and volunteering with public services
- find where vacancies and sign-ups are posted for their area
- list the questions to ask before applying, such as eligibility, time, training and pay or expenses
- match a role to the time and skills they have
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet
- Words used in this session: Poll worker, Register to vote, Nonpartisan, Committee, Council
- Free official help with local government: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
Voice Information you can trust
By the end, people can:
- find the official source for a public notice, service or deadline
- check a claim by reading laterally: leaving the page to find out who is behind it and what other sources say
- recognize common signs of a scam that imitates a government agency
- say where to report a suspected government impersonation scam in their country
Tick the ones you can do now. For the others, look again at:
- Your take-home sheet: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines
- Questions people ask · The worksheet · Real or scam? practice cards
- Words used in this session: Misinformation, Impostor scam, Phishing, Nonpartisan, Minutes, Agenda
- Free official help with local government: United States · United Kingdom · Canada · Australia · New Zealand · India · Philippines